Frequently Asked Questions

Yes. Creating an account lets us keep your delivery addresses and show your order history and status. Sign up from Create Account or at checkout.

We email a 6-digit code to confirm the address is yours, so order updates reach the right person. The code expires after 10 minutes. Emails can occasionally take a few minutes to arrive, so please wait and check your spam folder before asking for a new code.

Use Forgot your password? on the sign-in page and we will email you a link to choose a new one.

Yes. In My Account → Addresses you can add, edit and delete addresses and choose a default. At checkout you pick which one to deliver to.

Payments are processed securely by MyFatoorah. You will see the available methods, such as KNET and major credit or debit cards, on the payment page after you click Proceed to Payment.

Always Kuwaiti Dinar (KWD). The site can show prices in your own currency using the selector at the top of the page, but those are approximate conversions. Your bank converts the KWD amount at its own rate.

If a payment does not complete, no order is confirmed and you are not charged. We email you when this happens. You can try again from your cart.

Yes, we deliver worldwide. Delivery times and any additional charges depend on the destination. Customers are responsible for import duties or taxes in their country.

Within Kuwait usually 1–3 business days; international orders usually 5–14 business days. Full details are in our Shipping & Return Policy.

Sign in and open My Account → Orders. Each order shows its current status and history, and we email you when it ships and when it is delivered.

Contact us within 48 hours of delivery with your order number and a photo, and we will arrange a replacement or refund.

Unused, unopened items in their original packaging can be returned within 7 days of delivery. See the Shipping & Return Policy for the details.

Our absorbent fiber is made from 100% natural plant material. It is oleophilic and hydrophobic, so it absorbs oils, fuel, chemicals and paint without soaking up water, and it is non-toxic and biodegradable.

Yes. Because the fiber repels water, it is effective on oil and fuel on water surfaces as well as on floors and ground. Our boom pipes and pillows are designed for containing and recovering spills.

Sweep it up and dispose of it according to the regulations where you are. Used absorbent may be contaminated by what it has absorbed, so treat it as you would that substance.

Yes. For big bags, drums, project quantities and wholesale pricing, contact us and we will prepare a quotation.